Inspection of Your Shipment:
Jomac Enterprizes/DBA Southwest Slot Company has made every
effort possible to ensure your order was processed to our
highest level of quality standards. In the unlikely event that
an error or damage has occurred during shipment, the following
procedure must be followed by the customer:
Physical damage and or loss incurred in transit is the
responsibility of the shipping company. You must notify us
immediately in order for a claim to filed on your behalf. Once a
shipment leaves our facility, only the Carrier/Shipping company
can issue a credit for a damaged goods claim. You should retain
all merchandise including any packing/shipping materials for
inspection (if needed) by the shipping carrier. The shipper
/carrier may also require the receipt of merchandise in order to
process your claim and issue any reimbursement.
Coverage:
All of our products and gaming devices and equipment are
warranted for a period of six (6) months from date of purchase.
Should any item/part of this shipment be defective, it will be
repaired or replaced, at our option, free of charge for a period
of six (6) months from your original purchase date with the
exception of all video monitors and touchscreens which are under
warranty for a period of ninety days (90). THE CUSTOMER IS
RESPONSIBLE FOR PAYING ALL RETURNED SHIPPING COSTS. We will not
charge the customer for necessary replacement parts or for our
labor hours during this warranty period. The customer is
responsible for providing acceptable proof of purchase such as a
copy of the bill of sale, canceled check or Paypal transaction
ID#. If requested, proof of purchase must be submitted to
Southwest Slot Company, in order to obtain the benefits of this
warranty. Southwest Slot Company has the right to either repair
or replace the part(s) with alternative manufactured part(s) or
using alternative methods including, but not limited to casino
used part(s) necessary to restore the proper operational
function to the defective item(s). All warranted items, parts
used in repairing or replacing the equipment will be warranted
for 90 days from the date the equipment is returned to you or
for the remainder of the original warranty period, whichever is
longer. This warranty is not assignable or transferable.
Warranty Claims may not be accepted without proof of purchase.
SOUTHWEST SLOT COMPANY WILL NOT BE RESPONSIBLE FOR ANY OTHER
WARRANTIES EXPRESSED OR IMPLIED. SOUTHWEST SLOT COMPANY WILL NOT
BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING TRAVEL EXPENSE, TELEPHONE CHARGES, LOSS OF REVENUE,
LOSS OF TIME, INCONVENIENCE, LOSS OF USE OF THE EQUIPMENT, AND
DAMAGE CAUSED BY THIS EQUIPMENT AND ITS FAILURE TO FUNCTION
PROPERLY. THIS WARRANTY SETS FORTH ALL OF SOUTHWEST SLOT
COMPANY’S RESPONSIBILITIES REGARDING YOUR GAMING EQUIPMENT
PURCHASE.
Exceptions to Coverage:
(a) Equipment discovered damaged as a result of incorrect
installation, intentional abuse, misuse, misapplication,
improper maintenance, neglect, alteration, or in the accidental
state of casualties caused by accidental fire, flood, freezing,
environmental factors or any other acts of God or natural
disasters.
(b) The gaming device/equipment is found altered or an
unauthorized repair performed.
(c) Florescent Lights, Light Bulbs, Lamps & Fuses are NOT
covered under this policy
In Addition: ALL EPROM (Chip) sales are considered final with
the only exception being an error made by SOUTHWEST SLOT
COMPANY.
Obtaining Warranty Service:
If you feel that Warranty service is needed, please call
(602)-481-5831. We will then provide you specific return
instructions and the return address to ship the defective item(s)
back. We will ask you to provide proof of your purchase and if
applicable a machine serial#. Please include a brief description
that explains the problems/symptoms you are having. We will
repair or replace any part(s) found to be defective and ship it
back to you (prepaid).
Returning Equipment:
Returns must be made within 10 days of the original invoiced
purchase date and approved by Southwest Slot Company in advance.
All returns are subject to a 40% restocking fee. This applies
only to "shipped items". All other sales are final. The customer
will assume financial responsibility for the return freight
charges and insure proper crating/packaging as to prevent
further damages from occurring. Returns are to be complete and
must include any accessories, parts or other items that were
originally shipped with the item. The customer assumes
responsibility for additional damages or lost, missing items
caused by improper crating/packing. SOUTHWEST SLOT COMPANY
reserves the right to deduct any refundable amount(s) due to the
customer if after inspection of the returned goods we discover
additional damage because of failure to properly package/crate
the return. |
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